Refund policy
Items ordered by the meter
These are special order items and cannot be sold to any other customer. for this reason we will not take any special orders back. Please be sure to order exactly what is needed, you can confirm the amount of meters you need by contacting us on 01254 433430 with your measurements.
Rolls
Items returned to us must strictly meet the following conditions:
- Items must be in the same condition as when we sent them. We cannot accept items that are below sales quality.
- Items must not have been altered in any way.
- For hygiene reason, face masks, swimwear and lingerie can no longer be returned.
Failure to comply with these conditions will void your returns claim.
Note: Returns are subject to a restocking fee of 35% of the cost of the returned items. This is due to product value atrophy and the cost of labour.